Frequently Asked Questions

📦 Orders & Shipping

How long does shipping take?
Physical products are processed within 2–5 business days by our fulfillment partners, then shipped to you. Estimated delivery times: USA 7–15 business days, Canada & Australia 10–20 business days, Europe 10–20 business days, Rest of World 15–30 business days. Delivery times are estimates and may vary due to carrier delays or customs processing.

Do you ship internationally?
Yes — we ship to over 230 countries worldwide. Shipping rates are calculated at checkout based on your location.

Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update after dispatch.

📲 Digital Downloads

How do I receive my digital download?
Your download link is delivered instantly via email after purchase, and is also available on your order confirmation page. If you don't see it, please check your spam or junk folder.

How many times can I download my file?
You can download your file up to 5 times. Need more? Just reach out and we'll be happy to help.

What file formats are included?
Most digital products are available as PDF, PNG, or JPG. The exact formats are listed on each product page.

🔄 Returns & Refunds

Can I return a physical product?
We accept returns within 14 days of delivery for unused items in their original condition. Please contact us to initiate a return before sending anything back.

Are digital downloads refundable?
Due to the nature of digital products, all digital sales are final. If you experience a technical issue accessing your file, contact us and we'll make it right.

🐾 General

Do you offer personalized products?
Yes! Select print-on-demand products can be customized. Look for the personalization option on the product page.

How do I contact customer support?
Visit our Contact page or email us at vividvaultmarket@gmail.com. We aim to respond within 1–2 business days.